Customer Support

Information on how the Customer can contact us.

How do I contact Rental Vehicle Excess Insurance?
Contact Hours The Rental Vehicle Excess Insurance contact centre is open Monday to Friday between 9am - 5pm Australian Easter...
Mon, 17 Oct, 2016 at 3:06 PM
I called out of office hours. What do I do?
Our contact centre operates between 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday. If you'd like to contact us outside o...
Mon, 16 Oct, 2017 at 4:06 PM
How do I get a tax invoice for my insurance policy?
After you purchase your policy from Rental Vehicle Excess Insurance, you will receive a Confirmation Email to your nominated email address. ...
Wed, 28 Sep, 2016 at 2:58 PM
Can I enquire about a policy if I am not the policy holder?
Communication regarding the policy is between the policy holder and Rental Vehicle Excess Insurance only. Policy enquiries and changes cannot b...
Tue, 26 Jul, 2016 at 9:54 PM
Do you have live chat support for rental vehicle excess insurance enquiries?
Yes. Live chat support is available for insurance enquiries on the Rental Vehicle Excess Insurance website and also pages where insurance is being offe...
Wed, 28 Sep, 2016 at 2:58 PM
Where can I read the Product Disclosure Statement (PDS)?
The Product Disclosure Statement (PDS) is displayed on the Rental Vehicle Excess Insurance website, the insurance purchase page and also attac...
Wed, 28 Sep, 2016 at 2:59 PM
What are the product terms and conditions?
Full product terms and conditions are outlined in the Product Disclosure Statement (PDS). The PDS is displayed on the Rental Vehicle Excess ...
Wed, 28 Sep, 2016 at 3:00 PM
How long will it take to receive a response to my email / voice mail?
Responses to customer voice messages and emails will be provided within 1 business day of receiving the request. The Rental Vehicle Exces...
Wed, 28 Sep, 2016 at 3:00 PM
What are RVE Insurance's office hours?
Our Customer Care operating hours are 9am to 5pm Australian Eastern Standard Time (AEST), Monday to Friday. For enquiries outside of these hours, ...
Fri, 17 Feb, 2017 at 4:18 PM
Does the insurance product provide cover for reimbursement of credit card surcharges and fees charged by the rental vehicle company?
Allianz Global Assistance (AGA) handles all claims. If the surcharge / fees are inclusive in the invoice submitted for reimbursement, there is provision f...
Tue, 26 Jul, 2016 at 10:00 PM