Knowledge Base & Customer Support

Welcome to the Rental Vehicle Excess Insurance Knowledge Base where you can search for Frequently Asked Questions, submit feedback or contact us directly.

Copyright © 2015 Hiccup Insurance Pty Ltd
Hiccup Insurance Pty Ltd ABN 64 168 267 034 is an authorised representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFSL No. 245631 trading as Allianz Global Assistance. Travel insurance is issued and managed by Allianz Global Assistance as agent for the insurer Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFSL No. 234708. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement available on this website. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details.

Knowledge Base

  1. Customers Top Questions 

    1. What is Rental Vehicle Excess Insurance?
    2. How does the product work?
    3. What does the product cover?
    4. Which plan should I choose? $4,000 or $6,000 excess cover?
    5. What is reimbursement insurance?
  2. Customer Support 

    1. How do I contact Hiccup Insurance?
    2. I called out of office hours. What do I do?
    3. Do you have live chat?
    4. How do I get a tax invoice for my insurance policy?
    5. Can I enquire about a policy if I am not the policy holder?
  3. Purchase Support 

    1. Which state should I choose when purchasing my policy?
    2. Can I travel between 2 states with 1 policy?
    3. Can I purchase a policy for a single day?
    4. Can I get a multi state quote or policy?
    5. Is there an annual or multi-trip product?
  4. Key Product Features 

    1. Are there any location restrictions?
    2. What nationalities / residencies does the product cover?
    3. What vehicle types are covered?
    4. How do I know whether the car rental company that I am renting from is licensed?
    5. Does my policy cover all car rental companies?
  5. Product Inclusions 

    1. Does the product provide cover for single vehicle accidents (SVA)?
    2. Does the product provide cover for underbody and roof damage?
    3. Does the product provide cover for windscreen and auto glass damage?
    4. Does the product provide cover for towing?
    5. Does the product provide cover for hail damage?
  6. Customer Liability When Hiring A Car 

    1. What is my financial liability when I rent a car?
    2. What happens if I 'write off' the hire car?
    3. What happens if I damage the car? Am I covered?
    4. Am I responsible for the total replacement cost of the car?
    5. Do i need to purchase insurance? Does this not come automatically with hire car?
  7. Nominated & Additional Drivers 

    1. What is a nominated driver?
    2. How do I add additional drivers to my policy?
    3. How do I add my wife / spouse / partner / additional driver to my policy?
    4. How much does it cost to add a driver to my insurance policy?
    5. How do I add an additional driver/s to the rental agreement?
  8. Licensed Car Rental Companies 

    1. Does the product provide cover for cars rented from Hertz?
    2. Does the product provide cover for cars rented from Europcar?
    3. Does the product provide cover for cars rented from Thrifty?
    4. Does the product provide cover for cars rented from Avis?
    5. Does the product provide cover for cars rented from Budget?
  9. Campervans / Motorhomes / Trucks / Buses 

    1. Does the product provide cover for all car types?
    2. Does the product provide cover for convertibles?
    3. Does the product provide cover for motorhomes / campervans?
    4. Does the product provide cover for utes / trucks / moving trucks?
    5. Does the product provide cover for buses?
  10. Luggage & Personal Effects 

    1. What does “Luggage and Personal Effects” mean?
    2. Does the rental vehicle excess insurance product provide compensation for lost and damaged luggage or personal effects?
  11. Policy Confirmation 

    1. How do I know that my policy is confirmed?
    2. What is a Certificate of Insurance?
    3. When will my policy payment be charged to my credit card?
    4. Allianz Global Assistance do not have a record of my policy.
  12. Policy Modifications 

    1. Can I extend my policy after the policy end date?
    2. Will my policy extend automatically when I extend my rental car hire?
    3. Can I change the policy start date?
    4. Can I change the policy end date?
    5. Can I extend my policy?
  13. Policy Cancellations 

    1. How do I cancel my policy?
    2. I called out of office hours. When will you respond to my request?
    3. Can I cancel my policy any time before I travel?
    4. Can I cancel my policy after I have collected my hire car?
    5. I cancelled my car booking. Will my insurance automatically cancel too?
  14. Cooling Off Period 

    1. What is the cooling off period?
    2. When does my journey commence?
    3. What are the product Cooling Off Period terms & conditions?
    4. Where can I read the Cooling Off Period terms and conditions?
  15. Refunds 

    1. I returned my car early. Can I get a part refund for the day/s that I did not use the car?
    2. I picked up my car later than planned. Can I get a refund for the day/s that I did not use the car?
    3. Can I get a part refund?
    4. What is the refund policy?
    5. Am I eligible for a refund?
  16. Claims 

    1. How do I lodge a claim?
    2. How long will it take to process my claim?
    3. Do I have to be in Australia to process my claim?
    4. Can assessed claim funds be debited into an overseas bank account?
    5. Can assessed claim funds be paid in foreign currencies?
  17. General 

    1. Who is Hiccup Insurance?
    2. Who underwrites the rental vehicle excess insurance product?
    3. How much does Hiccup Insurance cost?
  18. All articles 

    1. What is Rental Vehicle Excess Insurance?
    2. How do I lodge a claim?
    3. Are there any location restrictions?
    4. What does “Luggage and Personal Effects” mean?
    5. Who is Hiccup Insurance?
    158 articles 

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